Refunds policy
At SmartFlightFinder.com, your satisfaction is our top priority. Our refund policy is designed to be fair, transparent, and customer-focused. Please review the following guidelines regarding refunds for our travel services and flight reservations:
Flight Cancellations:
Airline-Initiated Cancellations: If an airline cancels a flight, you are entitled to a full refund, including any applicable charges.
Customer-Initiated Cancellations: If you cancel your flight, refunds will be subject to the airline's policies and may include cancellation fees.
Booking Modifications:
Changes to Reservations: If you need to change your flight dates or destinations, charges may apply as determined by the airline. You are responsible for any additional costs.
Refunds for Changes: Refunds related to booking modifications will be based on the airline's policies and the type of fare purchased.
Refunds Due to Unforeseen Circumstances:
Unexpected Events: In cases of medical emergencies or unavoidable travel disruptions, eligibility for refunds will be assessed individually, based on the provided documentation.
Processing Time:
Expeditious Handling: We process refund requests as quickly as possible. However, processing times may vary depending on the airline's policies and those of other service providers. We appreciate your patience during this period.
Refund Requests:
How to Request a Refund: Contact our customer support team with your booking details, reason for the refund request, and any supporting documents.
Time Frame: Refund requests must be submitted within the period specified by the airline or as outlined in the booking terms and conditions.
Non-Refundable Services:
Certain Fees: Some services or fees associated with your booking may be non-refundable, including processing fees, insurance premiums, or other service-related charges.
Policy Changes:
Updates and Amendments: SmartFlightFinder.com reserves the right to amend or update this refund policy at any time without prior notice. Clients will be informed of any changes through our official communication channels.
At SmartFlightFinder.com, we are dedicated to making your travel experience smooth and enjoyable. If you have any questions or need further clarification about our refund policy, please contact our customer support team.
Wishing you safe and pleasant travels!
info@smartflightfinder.com
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